Gift Voucher T&Cs

Treat your loved ones to the perfect gift. Read our gift card T&Cs here.

Gift card terms & conditions and FAQs

To redeem your gift card, simply present your physical gift card or digital gift card email (on your phone or printed out) – to one of our team members.

We recommend you register gift cards online with your details. You can register your gift card by visiting - https://gift.staustellbreweryshop.co.uk/register. Physical gift card holders, who register their gift card, will receive a digital copy and this also ensures we can search for your details on the gift card system, and issue a replacement if lost or stolen.

Gift cards will expire 12 months from the date of purchase or last top-up, with the remaining balance removed on expiry.

Our gift cards can be used as full payment or part payment against food, drink, and rooms at any of the pubs, inns, and hotels in the St Austell Brewery Managed House estate, as well as alcohol and gifts at the Visitor Centre Shops in Bath and St Austell, and our online shop.

The voucher may be exchanged for goods of a higher price than the face value of the gift card on payment of the difference.

If exchanged for goods of a lower value, the remaining balance will remain on the gift card to be used on a future occasion.

The gift card cannot be exchanged for cash.

You must be over 18 to buy or consume alcohol. If you are lucky enough to look under 25, you will be asked for proof of age.

Gift cards can be purchased from https://gift.staustellbreweryshop.co.uk/.

Our gift cards can be used as full payment or part payment against food, drink and rooms at any of the pubs, inns and hotels in the St Austell Brewery Managed House estate, as well as alcohol and gifts at the Visitor Centre Shops in Bath and St Austell, and our online shop. 

Our full list of managed houses is as follows:

Atlantic, Isles of Scilly

Borough Arms, Bodmin

Central Inn, Newquay

Chain Locker, Falmouth

County Arms, Truro

Fort Inn, Newquay

The Globe, Topsham

Graze, Bath

Great Western Hotel, Newquay

Harbour Inn, Porthleven

Harbour Light, Paignton

Harbourside, Charlestown

Havener's, Fowey

Holmbush Inn, St Austell

Hope & Anchor, Hope Cove

Lifeboat Inn, St Ives

Mason Arms, Branscombe

Mill on the Exe, Exeter

Old Custom House, Padstow

Old Market House, Brixham

Old Success Inn, Sennen Cove

Oytsercatcher Bar, Polzeath

Pedn Olva, St Ives

Pier House, Charlestown

Rising Sun, St Mawes

Rock Point Inn, Lyme Regis

Rose & Crown, Yealmpton

Royal Castle Hotel, Dartmouth

Royal Seven Stars, Totnes

Samuel Jones, Exeter

The Ship, Plymouth

The Ship Inn, Mousehole

Shipwrights, Padstow

Victoria Inn, Salcombe

The Wellington, Bristol

Yes, of course. Please contact our central reservations team directly on reservations@staustellbrewery.co.uk or call 0345 241 1133 and they will be able to assist with your booking.

Gift cards will expire 12 months from the date of purchase or last top-up, with the remaining balance removed on expiry.

Although you don’t need to register your gift card, we recommend you do, and this can be done by following this link - https://gift.staustellbreweryshop.co.uk/register

Registering your gift card ensures you have access to the following features:

1. If you have received a physical gift card and you register it, you will then be sent a digital copy. This ensures you’ve always got a backup in your inbox in case you lost the physical card.

2. If you lose your physical card, we can look up details for registered cards and issue a replacement.

3. Gift cardholders with registered cards can check their remaining balance on the card and the expiry date.

Gift card balances can be checked at https://gift.staustellbreweryshop.co.uk/balance.

Please contact the St Austell Brewery team at info@staustellbrewery.co.uk and we will endeavour to assist with your inquiry. Lost gift cards are dealt with on a case by case basis and it may be difficult to issue a replacement if your gift card has not been registered.

Where can I use my gift card?