Prior to your arrival
- Enquiries or reservations may be made by phone or email (Tel: 01726 66022; Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
- We are a 5 minute walk from St Austell Railway station and Bus Station. The Brewery is set on a steep hill so you may prefer to travel by taxi from the station. Taxis are plentiful at the station during peak times. However please contact the Visitor Centre if you would like us to book a taxi in advance.
- We are a 30 minute drive from Newquay Airport and a 1 hour drive from Plymouth Airport.
- Directions to the Visitor Centre can be found on our website www.staustellbrewery.co.uk
- The Visitor Centre is signposted in St Austell with brown tourist roadside signs.
On arrival at the St Austell Brewery Visitor Centre
The Visitor Centre provides a large free-of-charge customer car park with a designated disabled parking area.
Entrance to the Visitor Centre is by way of an exterior concrete staircase into the Wine Warehouse and Gift Shop. Customers who are unable to, or prefer not to use the staircase may use the electric lift. You may ring the bell if you require assistance.
Hicks Bar and Museum
Access to the Hicks Bar and Museum is via an alternative entrance which is suitable wheelchair users. Please call 01726 66022 in advance to arrange assistance from our staff.
The floor is level floorboards, there is a ramp with a gentle slope from the bar to the museum.
Toilets
Our disabled toilet and baby change facilities are located in the museum and are easily accessed from the Bar and Museum.
Guided Brewery Tours
The hour long guided tour of the Victorian Brewery includes steep staircases, low ceilings, proximity to hot pipes and wet floors. For this reason it is inappropriate for some guests with physical disabilities or some medical conditions.
Children under 8 are not permitted on the tour while older children must be accompanied by a responsible adult.
All customers taking the tour are advised to wear flat shoes.
As beer is a food product, we ask that customers do not take the tour if they are suffering from colds or other contageous illnesses. Please contact us 01726 66022 and one of the Visitor Centre team will be happy to advise you.
Service dogs
Service dogs are welcome into the Visitor Centre Shop, Bar and Museum. However no dogs (including Service dogs) are permitted on the guided tour for food hygiene reasons.
Evacuation
We have tried to be as accurate as possible in our Access Statement. However we welcome your feedback on the information provided to help us to continuously improve.
